Frequently Asked Questions
Can I receive phone calls or SMS?
If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.
Could you explain what an eSIM is?
An eSIM serves as a virtual SIM card enabling you to set up a cell plan from your provider without needing a nano-SIM card.
What are the steps to activate my eSIM?
Activating your eSIM involves three straightforward steps: 1) Pick your destination 2) Opt for a data plan 3) Scan the QR code on your phone.
What sets a physical SIM apart from an eSIM?
A physical SIM is a tiny chip inserted into your phone, while an eSIM, being digital, facilitates the activation of a cell plan without necessitating a physical nano-SIM card.
How can I determine if my phone is eSIM-compatible?
Take a look at our supported phone webpage to access the list of devices that are compatible with eSIM technology.
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
Why on my Android device I see a different amount of data?
Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.
iMessage stopped working
Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".